Description
Work Experience
Team Leader: Reputed Company _
Sales Associate: Zara kids, Azadea Group UAE _
Sales Associate: Paris Gallery, Make-up Artist –
UAE
Sales Executive: Unique Tours, Dubai, UAE –
Areas of Expertise
Sales & Business Development
- Channelized sales of tour programs with drive towards achieving tour revenue targets.
- Responsible for business development, revenue generation and client service.
- Pursued customer relationships to generate pipeline of repeat business and loyalty.
- Directed cold calling, set appointments and presented proposals to the customers.
- Developed contacts with major tour operators through networking and business development.
- Participated in events and launched new products through PR campaigns and events management.
- Effectively managed relationships and feedback with outside agencies and clients to ensure service standards and market awareness are continuously increased.
- Use customer service skills to heighten sales opportunity of each customer contact.
- Uphold knowledge of all services offered, policies, procedures and support services of company.
- Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability.
Customer Service Management
- Highly proficient in providing first class customer experience resulting to satisfaction, loyalty and retention.
- Preserve a high-level of customer service while protecting the company’s image always.
- Process customer transactions and respond to inquiries in a responsive, accurate and timely manner.
- Employ basic concepts, practices and procedures of handling customer complaints to meet quality standards.
- Foster relation with customers and provide help with problems the latter may face.
- Keep and manage customer database, follow up on customer log on issues or problems.
- Contribute to establishment and development of organization’s goodwill/reputation.
Nationality : Iran
Residential country : chile
Date of birth : 25-07-1986
Address :
Language: English
Language Known
Farsi
Skills
- Proficient in using customized travel industry software
- Well versed in MS Office Suite, E-mail & Internet applications
- Greet customer-entering shop and understand their requirements.
- Ensures and provides quality service to external customers.
- Assist customers with their needs on exceptional basis.
- Creates and sustains high performing teams
- Actively coaches others on how to listen and communicate effectively
- Finds creative ways to bring new ideas to broader audience
- Brings a sense of fun and energy to work and teams
- Always seeks to improve quality and outcome of own and of others
- Always willing to help out colleagues, and reaches out when help is needed
- Tries hard to achieve objectives, and asks for help when needed
- Takes lead in collaborating across departments and businesses
- Role models making trade-offs while considering Majid Al Futtaim as A whole, and pushed others to do so
- Steps in to role model and lead management of difficult situations across and within teams
- Regularly reviews and priorities risks, and pushes teams to mitigate and manage such risks
- Ensures and provides quality service to external customers.
- Assist customers with their needs on exceptional basis.
- Ethical standards applied both in behaviour and action.
- Having values like Quality, Integrity, Service, Teamwork, Responsibility and Winning.
- Possessing deep product knowledge.
- Taking brand responsibilities on a daily basis.
- Holding communications and co-operations with customers.
- Making sure to achieve monthly target and Objectives.
- Shared best practices, ideas, approaches, know-how, cross-selling opportunities and market-knowledge among team.
- Greet customer-entering shop and understand their requirements.
- Perform sales activities and generate new clientele for products or services.
- Accord highest attention to customers. Display high quality, prompt and professional customer service to achieve customer satisfaction, repeat and referral business.
- Help customers find the products that meet their needs; suggest products, explain how products work and demonstrate how to use it.
- Process customer transactions and respond inquiries in a responsive, accurate and timely manner.
- Arrange merchandise displays in such a way that entices customers to purchase merchandise. Ensure to keep right price tags on the merchandise and merchandise are arranged in a proper manner.
- Monitor availability of merchandise stocks and accordingly make a stock requisition.
- Perform makeovers, when necessary.
- Handled travel and tour sales operations primarily in processing destination, visas and other ground service requests from tour operators through the computerized reservation system.
- Offered alternatives when requested service cannot be confirmed hence ensure materialization of each request.
- Provided assistance and information to tour operators as well as passengers and in-resort clients in a courteous and professional manner to create a positive impact about the company.
- Liaised with airport/hotel representatives.
- Ensured that all services booked by tour operators are charged for as per negotiated contracts/tariffs as well as invoices and payments are marked accurately.
- Provided market and competitor information as well as client/passenger feedback on products/services to the Tours Officer along with suggestions for improving the same.
- Gulf-experienced Professional
- Strong Competency in Aggressive Sales
- Sound Business & Commercial Acumen
- Outstanding Customer Service Orientation
- Tact to Deal with Multicultural Clientele
- Result Driven – Client Focused Personality
- People Management & Leadership Skills
- Vibrant Personality - Positive Attitude
- Performed assigned workload with indefinable enthusiasm, commitment, honesty, dedication and drove towards
- Always achieved operational targets while exceeding customer expectations.
- Noted as flexible team player who is adaptive to change and resourceful in getting the job done.
- Well-developed expertise in building long-term and profitable relationships with clients.
- Successfully passed UAE Government’s examination hence given authorization to work as Tour Guide.
IT Skills
Hannan
Proven Job Role
Team leader _MAF, Little explorer, orbi
Sales Executive – Azadea Group , Zara
Paris Gallery Makeup Artist - Beauty Consultant
Sales Executive - Tour Services & Operations
Highly driven and service-oriented professional offering + year’s outstanding record of delivering quality work and excellent results in Sales - Customer Service. Strategic and fast track achiever with keen sense to identify sales opportunities and courage to take advantage of such opportunities combined with persuasive, diplomatic, social and interpersonal skills to win client support. Also a proactive leader with an exceptional capacity to train, mentor and guide junior professionals in order to achieve assigned targets independently towards achieving cumulative results. Keenly interested to share gained experience, developed expertise and leadership skills to any progressive enterprise.
Strengths
Commitment to Service Excellence
Achievements
Contributing to continued business growth.
Education
-
0000
XIIth from Iranian School University
-
Iran
Career
-
02/2016 - 03/2017
Position: Team Leader
Employer: Reputed Company
Country: United Arab Emirates
-
03/2013 - 02/2016
Position: Sales Associate
Employer: Azadea Group
Country: United Arab Emirates
-
02/2011 - 03/2013
Position: Sales Associate
Employer: Paris Gallery
Country: United Arab Emirates
-
03/2004 - 02/2010
Position: Sales Executive
Employer: Unique Tours
Country: United Arab Emirates