Description
Work experience
October - January
Hostess at Reputed Company (Brought to Dubai by Jason Atherton) in Intercontinental Dubai Marina (Dubai, UAE)
Duties:
• Greeting, receiving and seating the guest in the outlet in a courteous and cordial
manner;
• Attending to guests courteously, efficiently and promptly;
• Answering telephone calls following telephone-answering procedure of the restaurant;
• Managing incoming emails (info and reservations);
• Taking reservations according to the instructions of the Standard Operating
Procedures;
• Maintaining reservations and business cards;
• Preparing and printing all necessary equipment daily ( menus, reports);
• Interacting and cooperating with captain, waiters, cooks and stewards. Interacting and cooperating with other departments as required;
• Reassuring the guest’s satisfaction upon departure;
• Reporting to the General Manager/Line Manager/Assistant Restaurant Manager.
March- October
F&B Hostess at the All Day Dinning Café in «Holiday Inn Abu Dhabi» (Abu Dhabi, UAE)
Duties:
• Greeting, receiving and seating the guest in the outlet in a courteous and cordial
manner;
• Attending to guests courteously, efficiently and promptly;
• Cashiering, preparing the bills;
• Answering telephone calls following telephone-answering procedure of the hotel;
• Taking reservations according to the instructions of the Standard Operating
Procedures;
• Maintaining reservation book and business cards;
• Interacting and cooperating with captain, waiters, cooks and stewards. Interacting and cooperating with other departments as required;
• Reassuring the guest’s satisfaction upon departure;
• Reporting to the Outlet Supervisor.
December – December
Supervisor/Administrator at a Restaurant-Brewing House “Augustine” (Poltava, Ukraine)
Duties:
• Being highly visible and the face of this business;
• Being a link between the owner and the director on one side and employees,
suppliers, customers on the other;
• Record keeping and financial reporting;
• Training, managing and developing a team;
• Supervising the shifts and work of waiters, cooks and stewards;
• Meeting and greeting customers and organizing table reservations;
• Managing incoming mail and answering the phone calls;
• Ordering and maintaining supplies;
• Ensuring the correct use of cleaning materials and equipment.
June – November
Waitress at a Restaurant-Brewing House “Augustine”(Poltava, Ukraine)
Duties:
• Performing duties of waiter;
• Cashiering, preparing the bills;
• Training and coordinating waiter assistants.
Nationality : Ukraine
Residential country : united arab emirates
Date of birth : 06-12-1991
Address : prospe?t Sobornyj , apt. , city Alexandria, Kirovograd region
Language: English
Language Known
Ukraine
Skills
Objectives:
A well organized, self-motivated and resourceful individual, with exceptional communication skills.
Demonstrating strong commitment to achieve excellence in a customer-focused environment. Strong interpersonal and problem solving abilities. Highly responsible & reliable. Ability to focus attention on guest needs, remaining calm and courteous at all times.
I believe by being honest and striving for the highest principles and values, I will constantly be a major asset and contributor to my employer.
Education / Qualification
Master Degree in specialty “Information Science”
Poltava National Technical Yuri Kondratyuk University, Faculty of information and telecommunication technologies and systems, June
Education
-
2014
MD/MS from Poltava National Yuri Kondratyuk University University
-
Ukraine
Career
-
10/2017 - 01/2018
Position: Hostess
Employer: Reputed Company
Country: United Arab Emirates
-
03/2017 - 10/2017
Position: Hostess
Employer: Holiday Inn
Country: United Arab Emirates
-
12/2014 - 12/2016
Position: Supervisor
Employer: Augustine
Country: Ukraine
-
06/2013 - 11/2014
Position: Waitress
Employer: Augustine
Country: Ukraine