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Assessed skill levels for over 2000 participants, providing actionable feedback that led to a 30% improvement in key performance indicators. Implemented a new training program that increased creative output by 45% as measured by a project review. Managed training logistics for a team of 50, consistently tracking and reporting training outcomes to senior leadership, which informed a 25% budget reallocation to more effective programs. Developed comprehensive performance management systems to improve team productivity. Conducted periodic training needs assessments, analysed training needs, and recommended solutions for performance issues and training opportunities. Facilitated onboarding, soft-skills, and operational training sessions for agents. Implemented learning analytics to measure the effectiveness of employee training programs. Incorporated the latest tools, techniques, and industry trends into the curriculum. Organized and facilitated over 15 workshops and webinars, which improved participant knowledge retention by 45% based on post-training assessments. Led the implementation of the ZingHR LMS, streamlining onboarding and learning activities for all new and existing hires while managing system logistics. Facilitated engaging sessions, resulting in the creation of a peer-to-peer knowledge-sharing program that improved cross-functional collaboration. Conducted skills gap analyses for a team of 500+, which informed the creation of targeted training modules that reduced performance gaps by 15%. Training Calendar, tracking training attendance and designing training curriculum within time with the help of SOP. Managed the product and process training for Google Ads and Google Pay as a Google vendor, leading to a 95% pass rate on certification exams for new hires. Kept the training curriculum up to date with the latest changes and updates in the Google Ads platform & based on client feedback. Maintain updated records of training material, certifications, PKTs and feedback from SME and managers for NHT performance improvement plan. Utilized data from LMS, LinkedIn Learning, and Udemy to analyze employee learning trends and inform future training strategies, resulting in a 30% reduction in training costs. Ensured 100% accuracy in training data within the CTS LMS, providing clean data for strategic decision-making.

Six Sigma (Green Belt) – Innotransventive Learning and Development Tools and Methods - Udemy Learning Needs Analysis - Udemy The Strategy of Content Marketing - University of California, Davis