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Senior Manager – Operations & Branch Management HDFC Bank Ltd | Trichy, India | Jan 2023 – Jan 2025 - Supervised daily branch operations ensuring smooth workflow, SOP adherence, and compliance. - Coordinated customer service, cash operations, credit processing, and back-office tasks for seamless service delivery. - Monitored KPIs, prepared periodic operational reports, and provided insights to senior management. - Conducted internal operational audits and ensured readiness for regulatory reviews. - Implemented process enhancements that reduced bottlenecks and improved turnaround times. - Resolved operational issues and ensured continuity of service. - Led and coached team members on operations, compliance, documentation, and service quality. Branch Manager – Operations & Service Delivery City Union Bank Ltd | Tamil Nadu, India | Aug 2013 – Jan 2023 - Managed end-to-end daily branch operations ensuring accuracy, compliance, and timely service. - Conducted daily checks, reconciliations, and supervised staff handling transactions and documentation. - Ensured 100% adherence to internal controls and regulatory guidelines. - Coordinated with auditors, regulators, and internal teams for operational clarity and compliance. - Managed branch inventory, cash levels, and critical registers as per standards. Junior Executive Officer–II – Trade Finance & Operations Bank of Ceylon | Chennai, India | Dec 2007 – Jul 2013 - Managed trade finance operations including LC issuance, bill discounting, export documents, and reconciliations. - Supervised NEFT, RTGS, clearing, and forex operations, ensuring accuracy and compliance. - Ensured 100% accuracy in daily reconciliation of Nostro and RBI accounts. - Prepared operational reports, audit documentation, and regulatory filings.

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