Description
In my journey so far in the field of customer service and satisfaction have had the privileged to be associated and enhance my skills with world class organizations.service is my passion and as a telecom professional i believe "What we sell is the product, what the customer buys is the service"
My 4 years of rich experience in the field of Customer Service Delivery, Contact Centre Operations, Analysis, Sales helps me walk the extra mile to bring smiles & joy to the lives of my customers, my team and to my organization.
EDUCATIONAL QUALIFICATION:-
• First Class International MBAfrom Ulyanovsk State University, Russia Conducted by Jaro Education &Welingkar Institute of ManagementDevelopment & Research in Marketing .
• BA first Class fromUGC recognisedCMJ University.
• 12th From RK College.
• 10th From Asmita English Vidyalaya Jogeshwari East
COMPUTER PROFICIENCY:
-MS-Office: MS-Word, MS-Excel, MS-Power point
-Operating System: Windows, Dos
-V LOOK UP, H LOOK UP, PIVORT CHART, PIVORT TABLE, SHORTCUT KEYS, FUNCTION KEYS and ABLE TO HANDLE BULK DATA ON EXCEL
-Worked in live applications like iCRM, eCRM, Putti, Mapinfo, Googleearth, GoogleHangout.
Nationality : India
Residential country : india
Date of birth : 06-09-1986
Address : Address: -5/1, Mahajan Naik, Chawl, Shyamnagar, Jogeshwari (E), Mumbai- 400060 Mumbai, India.
Language: English
Language Known
Punjabi
Skills
• Prospecting for new customers through existing leads and cold calling and maximizing lead generation
• Timely execution of all sales activities – leads, campaigns, referrals & any self generated leads
• Attend relevant industry and partner conferences, tradeshows and networking events
• Highest levels of controls and compliance to be adhered to and ensuring appropriate sales processes are followed
• Arranged client demonstrations.
• Maintaining strong relationship with Dealers & Customers
• Provided customers with competitive quotations
• Communicate new products to potential clients
• Engage with prospective leads through phone calls, emails, chats and work towards converting them into customers.
• Meeting weekly with B2B & B2C Customers for new business.
• Fortnightly, Monthly & Quarterly reviews with Client and Corporate team on the performance of network related complaints
• Ensuring Service Delivery as per the contractual agreement with client
• Ensuring correct & complete Resource utilization with continuous skill set upgrade to the team members
• Ensuring that all gaps/risks/issues/cross functional dependencies associated with customer Complaints are been identified and communicated to all stakeholders.
• Creating reports for senior management as a summary for day to day activities which enables them to understand.
• Single point of contact for HNI & VIP customers Complaint issues.
• Supervise the assigned team of 15-18 Agents responsible for technical support
• From joining I have been able to bring down customer complaints from the pendency level of 3000 to the level of 600 open Complaints per month in Mumbai Circle.
• Writing detailed network complaint forecast report for senior company managers
• Reduced costs by merging software technologies through different departments.
ALL INQUIRIES,PROBLEMS, COMPLAINTS ABOUT RELIANCE INDIA MOBILE SOLVES ON THE SPOT.
Education
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0000
MCA/PGDCA from Ulyanovsk State University University
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India
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0000
B.A from UGC recognisedCMJ University. University
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India
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0000
XIIth from RK College University
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India
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0000
Xth from Asmita English Vidyalaya Jogeshwari East University
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India
Career
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10/2013 - /
Position: Senior Sales Executive
Employer: Shakti Telecom for DSA of Airtel
Country: India
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08/2010 - 10/2013
Position: Network Quality Engineer
Employer: Bharti Airtel LTD
Country: India
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07/2009 - 07/2010
Position: TSG lead
Employer: Nokia Siemens Ltd
Country: India
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01/2008 - 06/2009
Position: CUSTOMER SERVICE EXECUTIVE
Employer: Reliance BPO
Country: India