Description
Objective
• To learn and build expertise in my area of work and a passion to excel.
• Desire to learn and gain experience with the opportunity to progress to higher position.
Educational Qualifications • T.Y.BCOM Eillm UGC Mumbai university
• S.Y.BCOM Mumbai university
• F.Y.BCOM Mumbai university
• H.S.C from Nirmala memorial foundation college of commerce & science
• S.S.C A.V.M High School
Software Skills Working knowledge of Microsoft Office, Oracle, CRM, BSCS, IPOS and multiple in-house tools.
Languages Hindi, English, Marathi
Extracurricular Activities Cricket, Football, Reading books listening music
Nationality : India
Residential country : india
Date of birth : 15-08-1989
Address : Mumbai
Language: Hindi
Language Known
Hindi
English
Marathi
Skills
Summary of Work Experience
• 9 years of work experience in Retail, Sales ,BPO, Customer service
• Each position that I have held has thought me something unique and I constantly seek out ways of improving my position and its related duties and thus improve myself.
•
Sales assist (May till Feb. 2013)
Key Performance/Responsibility Areas
• Driving Sales target.
• Process Management.
• MIS and Fast track Escalations.
• Handling frontline customer query.
• Guiding and motivating the team to achieve the target given by company
• Revenue enhancement by achieving sales in postpaid, prepaid, Blackberry handsets
Data Services and other Value Added Services.
• Handling Escalation of the team
• Retention tool for customers
• Handling Mobile number Portability
• Achieving C-Sat scores
• Effective management of manpower within the store
Executive - Stores–) May 2010 to Aug 2010
Key Performance/Responsibility Areas
• Understand customer requirements, resolve customer complaints received via Email, Faxes and from front office
• Utilizing the available resources to generate maximum results
• Solving Billing Complaints cases
• Understand customer requirements, resolve customer complaints and ensure customer satisfaction over the phone/emails
• Creating positive mindset in relation to our Company, products and services
• Solving Customer complaints & Queries.
• Prepaid and Postpaid sale.
• Customer Retention.
• Irate handling.
• Floor management and Wait time management.
• Handling cash whenever required.
• Taking Care of All the EOD Activities.
• Sending the Reports to the manager on Daily Basis
Customer Service vas expert–Level 2 (Dec 2007 till 10th May 2010)
Key Performance/Responsibility Areas
• Understand customer requirements, resolve customer complaints received via Email, Faxes and from front office
• Utilizing the available resources to generate maximum results
• Solving Billing issue(internet charges value added service)
• Understand customer requirements, resolve customer complaints and ensure customer satisfaction over the phone/emails
• Creating positive mindset in relation to our Company, products and services
• Laptop setting, handset setting , email setting, blackberry RIM handling
• Selling of postpaid, 3G data card ,internet plug n play
Executive- IT department (July 2005 till Jan oct 2007)
Key Performance/Responsibility Areas
• Solving Customer complaints & Queries.
• Handling technical complains of the customer
• Diverting the corporate technical cases to engineers as (call lock)
• Irate handling.
• Taking Care of All the EOD Activities.
• Sending the Reports to the manager on Daily Basis.
Achievements
• Was promoted as a sales floater to take care of the sales in the store.
• Was selected to become the Resolution Rocker for the store.
• Was made the Backup Team Assist in the store.
• Achievement
• Was selected as the Best sales assist in the month of June, September. December
• Handled the stores in the Western region in the absence of the team leader
• Was nominated by the store to become the Senior Customer Associate for the store and promoted later on as a Senior Customer Associate.
• Attended the Program named shine on held by the Organization
• Was selected as a best vas expert in the month of june2008
• Was selected as best executive by scoring 91% organized by pan India, partner Vodafone India limited.
• Two times selected as super cool performer for giving best customer service.
• Completed stores induction training programme conducted by Sheryl marquis company Vodafone India ltd
• Received certificate of honour for best choreographer & supporter form Dtss college university of Mumbai
Education
-
0000
B.Com from Eillm UGC Mumbai university University
-
India
Career
-
02/2013 - /
Position: Sales assist
Employer: TQS Staffing-Vodafone India Limited
Country: India
-
05/2010 - 08/2010
Position: Executive - Stores
Employer: TQS staffing-Vodafone India Limited
Country: India
-
12/2007 - 05/2010
Position: Customer Service vas expert?Level 2
Employer: Bench Marker staffing-Vodafone India Limited
Country: India
-
07/2005 - 10/2007
Position: Executive- IT department
Employer: M- TECH
Country: India