Description
WORK EXPERIENCE:
Worked with Reputed Company as Business Operations Specialist - Navi Mumbai from August till March
Job Responsibilities:
* Own the relationship with the distributors of the on boarded
Brands/companies. Build trust with the distributors
* Work with the distributors to ensure orders are punched/billed
In to the Distributor Management Systems (DMS). And that the final
Fulfillment of the order by the retailer is done
* Seamlessly onboard any new distributor
* Create the SOPs for to team to act on for every part of the fulfillment
Process from the point where the order comes in to when it is delivered
Worked with First Data ICICI Merchant services as Sr. Contact Centre Executive - Mumbai from August till August .
Job Responsibilities:
* Handle escalations and queries from Merchants via phone and email.
* Coordinating with Merchant in regards to payments related issues
* Handled discrepancies raised by other banks
* Activation of Merchants in DMS
Worked with Scootsy Logistics as Sr. customer service executive ( Concierge ) Mumbai from April to April .
Job Responsibilities:
* Handled escalation and queries from clients on phone and email.
Asst. Accountant cum Admin Asst for MASTRO QATAR (Doha QATAR) from August till Feb
Job Responsibilities:
* Preparing Voucher.
* Handling Petty Cash
* Handling Purchase Issuing LPO to Suppliers
* Preparing Sales Invoices
* Preparing Salary Sheets and Payroll. (Manually in Excel)
* Preparing Salary and Payroll in COSMIC
* Cash, Bank Vouchers & Payroll Posting in COSMIC
* Having Comprehensive Knowledge of COSMIC (Oracle Based Accounting Package)
DHABA RESTAURANT ? Dubai (UAE) as Restaurant Manager (Customer Service) from Jan till December
Job responsibilities:
* Managed complete operations & supervision of the restaurant
* Handled sales & marketing
* Cashiering & auditing
* Profit and loss analyzing
* Cost management
* Stock checking on regular basics
* Handled & maintained accounts
* Petty cash handling & purchasing
DUNES HOTEL APARTMENTS (DELUX) - Dubai (UAE) as an Senior Front office executive cum Reservation Agent from March to Dec
Job Responsibilities:
* Smooth operations of check in & check out
* Manage and tally cash as well as cash register
* Organize front office meeting related to hotel business
* Handle corporate bookings of IT companies
* Assist guest in visa problems if they have any
* Familiar with foreign currencies
* Maintain good and healthy relation with guest
* Maintain top standard in customer service
* Develop long-term relationship with regular guest
* Handling cash & credit card payments
* Presents a cheerful disposition and welcoming manner to all guests
* Handled reservation department (Booking.com & Expedia)
* Auditing & accounts handling
* Maintain & check stock on regular basics
* Handled petty cash / purchases
* Sales & marketing of rooms to corporate clients
AMBASSADOR HOTEL (****) DUBAI (UAE) as an Senior Receptionist cum front office supervisor from Dec TO Dec
Job Responsibilities:
* Handel reservations through mail & telephone
* Supervise front office staff & conduct periodical briefings
* Smooth operations of check in & check out
* Manage and tally cash as well as cash register
* Organize front office meeting related to hotel business
* Handle corporate bookings of shipping companies
* Assist guest in visa problems if they have any
* Familiar with foreign currencies & cash management
* Maintain good and healthy relation with guest
* Maintain top standard in customer service
* Develop long-term relationship with regular guest
* Handling cash & credit card payments
* Presents a cheerful disposition and welcoming manner to all guests
* Auditing & maintain records
* Supervise night audits
* Handled accounts (profit & loss ratio)
* Marketing & sales of rooms to travel agents
* Petty cash handling & stock maintaining
* Supervise seminars of corporate delegates
* Arrange meetings of top company directors with General Manager
* Personally supervise outlets in the hotel premises
* Supervise police sending report
* Prepare & Maintain duty roaster
* Assist guests with providing knowledge about tourism & arranging the same
* Corresponding via mail to head office for business
* Handle transportation of guests from airport to hotel & back
* Handle stationery requirements
KAMAT RESTAURANT (Naranjee Hirjee & co ? Sultanate of Oman)
Worked as Head Cashier cum Restaurant Supervisor from May ? June
Job Responsibilities:
* Reporting daily to the Management.
* Handling cash & credit card payments.
* Presents a cheerful disposition and welcoming manner to all guests.
* Attending customer queries & help them solve the same
* Aware of the Multinational Co Group arrivals.
* Develop long-term relationship with the regular guest.
* Responsible for all Billing issues
* Present bills to patrons and accept payments.
* Maintain a good standard in customer service.
* Maintain good relationship with external and internal customer.
* Maintain a neat and well-groomed appearance.
* Familiar with foreign currencies.
* Attending & managing group orders in absence of my Manager.
* Handled cost & accounts.
* Petty cash handling.
* Profit & loss analyzing.
* Supervising & briefing of restaurant staff
* Stock checking.
* Auditing & accounts handling
* Maintain & check stock on regular basics
* Handled petty cash / purchases
* Sales & marketing of rooms to corporate clients
Professional Experience ( Years of experience working with Hospitality sector in Middle East & + Years of experience working in India )
Company Industry: Hospitality/Tourism/Travel / Admin / Operations / E- commerce
Job Role: supervising / Customer Service / cashiering / front office management / auditing / stock maintaining / accounts / petty cash handling / cost management / operations / escalation handling
Target Industry: Hospitality/Tourism/Travel /shipping /Trading / Airlines / E- commerce / operations
Employment Type: Employee
Employment Status: Full time
Nationality : India
Residential country : india
Date of birth : 01-01-1970
Address : Navi Mumbai
Language: English
Language Known
Hindi
Marathi
Gujarati
Skills
TECHNICAL QUALIFICATION:
Completed A+ Course (Hardware & Networking)
At NIIT in MUSCAT (Sultanate of Oman)
Operating Environment - Windows &
Applications Ms-Office Word. Excel, PowerPoint, Outlook & Internet
Working Knowledge of COSMIC Software & pivot
SPECIAL SKILLS:
* Personal Management
* Provide High Quality of Service
* Member / Guest Relationship
* Best control over language
* Cost management
* Stock management
* Front office management
* Operations management
MY STRENGHTS:
* Ambitious and dedicated to provide high standards of service.
* Ability to organize and motivate others to higher levels of
Performance and productivity
*Excellent communication skills.
Education
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0000
Xth from Mumbai University University
-
India
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0000
XIIth from Lucknow University University
-
India
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0000
B.Com from Lucknow University University
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India
Career
-
05/2003 - 06/2007
Position: Head Cashier cum Restaurant Supervisor
Employer: KAMAT RESTAURANT
Country: Oman
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12/2007 - 12/2010
Position: Senior Receptionist cum front office supervisor
Employer: AMBASSADOR HOTEL
Country: United Arab Emirates
-
03/2011 - 12/2011
Position: Senior Front office executive
Employer: DUNES HOTEL APARTMENTS
Country: United Arab Emirates
-
01/2012 - 12/2012
Position: Restaurant Manager
Employer: DHABA RESTAURANT
Country: United Arab Emirates
-
08/2013 - 02/2014
Position: Asst. Accountant
Employer: MASTRO
Country: Qatar
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04/2015 - 04/2016
Position: Sr. customer service executive
Employer: Scootsy Logistics
Country: India
-
08/2016 - 08/2018
Position: Sr. Contact Centre Executive
Employer: First Data ICICI Merchant services
Country: India
-
08/2008 - 03/2019
Position: Business Operations Specialist
Employer: Reputed Company
Country: India
certificate
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Completed A+ Course
01-01-70 To 01-01-70
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Windows 95 & 98 Applications Ms-Office Word
01-01-70 To 01-01-70
-
Excel
01-01-70 To 01-01-70
-
PowerPoint, Outlook & Internet Working Knowledge o
01-01-70 To 01-01-70