Description
WORK EXPERIENCE:
Reputed Company
IT SUPPORT ENGINEER November - Present
Netmetric Solutions
Responsible for supporting the company&#;s SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.
Duties:
Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email. Maintain the companies network infrastructure.
Networking and providing support for Windows, Macintosh Linux issues. Configuration and testing of any new hardware and software.
Travelling to client sites to help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval scheme.
Installing and operating Windows desktop and server operating systems.
Assistance with training of staff and compiling procedural documentation. Ensure computer hardware is safe & complies with health and safety legislation.
Applying patches in accordance with company procedures.
AREAS OF EXPERTISE
Networking – Switches / Routers
SQL
st/nd line issues Infrastructure support Server support Microsoft technologies Remote support tools
Nationality : India
Residential country : india
Date of birth : 12-04-1992
Address : Saidabad,Hyderabad
Language: English
Language Known
Hindi
Skills
PERSONAL SKILLS
Problem solving Commitment to outcomes
Highly analytical Helpful attitude
KEY SKILLS AND COMPETENCIES
Experience as a Team Leader for projects and systems migrations. Excellent customer facing skills.
A positive attitude towards customer service and good communication skills. Experience of Windows server , Win /./ professional / MS office
Technical support experience of servers and network infrastructure.
Ability to be clear & concise when explaining technical procedures to customers.
PERSONAL SUMMARY
A confidant and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
Now looking to further an already successful career by working for a ambitious and expanding company.
Education
-
2016
B E / B Tech from JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY University
-
India
Career
-
11/2016 - /
Position: IT SUPPORT ENGINEER
Employer: Reputed Company
Country: India
certificate
-
Master in Network Administration
05-04-17 To 13-11-25
Jetking