Professional Experience

Reputed Company / Talal Abu Ghazaleh Group, Kuwait City, Kuwait – a well-known and tier one regional “Professional Services” company that mainly works in MENA.

Consulting Manager, / to Present

Main Responsibilities:

Managerial responsibilities:

• Managing consulting projects of varying size and scope, including preparation and management of project plans, contracts, and budgets. This includes managing projects in terms of Resources, Risk, Quality, Time, Cost, Communication and Stakeholders management.
• Leading and technically supporting the consulting team; in order to ensure on-time execution of key deliverables, balancing the fulfilment of team goals with the professional growth and satisfaction of individuals
• Leading business development and proposal efforts, including project scoping, proposal approach, staffing plans and pricing for opportunities of varying sizes and scopes.
• Leading management consulting team and reviewing their work before being submitted to the clients.
• Managing client relationships, as well as, identifying and securing new business opportunities and renewing existing clients’ engagements.
• Maintaining high level of client satisfaction.

Technical responsibilities:

• Overseeing the quality of deliverable documents including proposals, business assessments and recommendations, business process analysis and workflow documentation.
• Developing different management systems based on internationally approved standards (such as ISO and ISO ) and/or generally accepted business practices.
• Operational and quality-based auditing; including audit planning, programming, execution, reporting & follow-up.
• Support the development of strategies for organizations seeking to modernize their business processes and recommend practical solutions that help reduce costs and improve business operations
• Guiding clients through the process of applying for Excellence Awards. 
• Document the current state, support the identification of issues, weaknesses and opportunities for improvement. Support the development of creative strategies to help my clients achieve business success.

• Process enhancement and re-engineering. This includes workflow re-design as well as waste elimination in different types of operations.
• Managing projects based on internationally well-known project management practices; including projects initiation, planning, execution, monitoring & control as well as projects closing. 
• Facilitating strategic planning for many organizations through helping in creating visions, missions, goals and objectives for many companies. As well as helping these companies in setting detailed actions plans to achieve their strategic goals. This is done on different organizational setting(s) and different organizational levels.
• Monitoring and evaluating systems that aim at translating the organizational visions and strategies into a comprehensive set of Key Performance Indicators “KPIs” and action measures that helps organizations in keeping their plans on track.
• Developing feasibility study reports; in order to evaluate different strategic options of establishing or conducting any suggested project. This includes market, technical and financial perspectives assessment.

Selected Accomplishments:

• Won strategic and highly valued consulting assignments; especially with governmental entities in Kuwait. Knowing that the company’s has not won any similar projects since the beginning of s.
• Developed and launched new consulting services that were never provided by the company before. Besides directing marketing campaigns to promote those services in local market.
• Managed mega projects, through technically and managerially supervising the consulting team as well as “quality controlling” deliverables before being submitted to clients. 
• Trained and supervised both permanent and temporary staff. Created and coordinated work schedule to ensure coverage and smooth office operations.
• Coordinated work flow among five consultants and supervised three support staff. Prioritized and delegated tasks, provided motivation and direction to create a positive work environment and ensured accurate, on-time completion. Performed ongoing market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
• Planned and coordinated numerous marketing and public relations events, resulting in a significant increase in new members and consistent event success.
• Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

King Abdullah II Centre for Excellence, Amman, Jordan – Part time job

Excellence Assessor for "King Abdullah II Award for Excellence", / to /

Worked as specialized assessor to analyze organizational performance of different organizations, using a systematic assessment criteria. Through working with experts from corporate organizations in identifying and streamlining potential organizational performances; besides writing assessment reports through which recommendations that can be used by organizations to improve their excellence performance.

Main Accomplishment:

• Submitting technical assessment reports, which were used in order to decide which organizations will win "King Abdullah II Award for Excellence" for the year .
• Acquiring better understanding about how huge organizations try to optimize their organizational performance through integrating between processes “enablers or controllers” and their “results”.

Abu-Ghazaleh Consulting & IP. Co. / Talal Abu Ghazaleh Group, Kuwait City, Kuwait – a well - known and tier one regional “Professional Services” company that mainly works in MENA.

Assistant Consulting Manager, / to /

Senior Consultant, / to /

Management Consultant, / to /

Main responsibilities;

• Working with the consulting team in order to prepare and “quality control” work deliverables. This includes technical studies, assessment and performance reports, newly developed work procedures and guideline manuals. 
• Providing analytical support and modeling for value creation projects and initiatives.
• Supporting the development of strategies for organizations seeking to modernize their business processes and recommend practical solutions.
• Business Excellence models consultancy. 
• Leading management consulting team and reviewing their work before being submitted to the clients. Worked as a Project Manager for many consulting projects that are related to my field of experience.
• Developing different management systems based on internationally approved standards.
• Leading and technically supervising "Operational and quality-based" auditing.
• Conducting and presenting full feasibility studies.
• Process enhancement and re-engineering through assessing and enhancing organizational controls, including operations, management, governance, and systems. 
• Participating in developing HR & Administrative Systems (policies, procedures, grading systems, etc.).
• Participating in conducting specialized market research studies.

Selected Accomplishments:

• Double promoted in my first promotion at the company, whereas I was directly promoted from “Consultant” to “Senior Consultant”; due to organizational and quick learning abilities as well as strong work ethics.
• Finished a postgraduate degree while working in a full time position. It was a real challenge.
• Working in too many consulting fields, whereas I had to learn too many things in a limited time period.
• While working with clients, I used to ensure ongoing and consistent customer satisfaction by providing on-time delivery and follow-up.

ADVANCED Engineering Group Co., Amman, Jordan.

Industrial Engineer, / to /

Worked as a junior staff Engineer in the company’s maintenance management team. I used to participate in planning the company’s maintenance activates, leading maintenance teams and supervising maintenance teams activities. In addition, I was assigned as a member of the company’s quality management team; whereas I worked to implement and maintain the ISO certificate for the company.

Selected Accomplishments:

• Achieving ISO for the company for the first time. It was the first time I help any institution in achieving an ISO standard.
• Learning how to lead and supervise a technical team.

Consulting Manager

“Strategy & Business Development Expert”

• Quality and project management expert with an international experience of more than years of experience in leading operational optimization and business excellence for many organizations across diverse industries.
• Expert in the identification, analysis, and resolution of diverse operational issues, continuously maintaining top performance while offering superior programs/ services.
• Skilled presenter, communicator, and trainer with success targeting large community groups, impacting organizational performance and reputation.
• Reputable leader and strategic developer with a successful background orchestrating start-ups as well as elevating organizational performance through skillful restructuring.
• Highly focused on adhering to organizational missions and philosophy while positively impacting bottom line and daily performance.

Nationality : Kuwait

Residential country : kuwait

Date of birth : 28-07-1984

Address : Block - Street - Avenue Building

Language: English

Language Known