Work Experience:

Front Desk Manger , ( Reputed Company KSA From .. Till Now ) .

Front Office Supervisor , ( Jazz Solaya & Jazz Dar Elmadina Marsa Allam From .. Till .. ) .

 Front Office Shift Leader , ( Jazz Solaya & Jazz Dar Elmadina Marsa Allam From .. Till ..) .

Front Office Receptionist , (Jazz Club Makadi From .. Till ..).

Responsibilities:

Tasks and duties are including but not limited to:

• Manage the operations of all the Front Desk, making sure that policy is implemented and procedures are followed ,

• Create harmony across department&#;s sections and other departments,

• Insure high level of communication between the team and to other sections and

departments,
• Being the Departmental Trainer (DT) for the department, I am responsible for planning the training calendar, deliver at least one On Job Training a day, at least one safety training a month, conduct the necessary Online Trainings, create the training plan for the new comers and trainees and conduct regular check on their training progress and the final evaluation, attend DT meetings with HR and top management...etc.
• Interview new candidate and follow up on hiring process,
• Investigate guests&#; comments and complaints to find opportunities for improvement,
• Responsible for achieving the targeted guest satisfaction score (HeartBeat),
• Responsible for achieving the targeted social media reputation score,
• Daily check on the Front Desk tasks list,
• Daily check on the Rooms Controller tasks list,
• Monitor room moves per shift and find out root causes to minimize,
• Monitor the credit limit report and make sure all guests are within the acceptable credit margin,
• Monitor room assignment and rooms inventory, and follow up with Housekeeping and Engineering teams to release OOS and OOO rooms ASAP,
• Creat department&#;s action plans and follow up on it&#;s progress, monitoring implementation closely,
• Deal with guests’ complaints and take proper actions,
• Follow up on any malfunction of any equipment,
• Monitor stationary stock and make necessary orders,
• Prepare and file the daily reports for the Director Of Rooms Division,
• Report issues, incidents, suggestions and constructive ideas to the top management.

Responsible for Guest Relations, Guest Service Center and Concierge sections in the Front Office department.
• Make sure that the daily tasks list of each section is done correctly and on time
• Prepare the monthly training plan of the Guest Services sections
• Double check on all the VIP reports, and make sure all VIP guests are having what they are entitled to have
• VIP guests’ room inspection
• Conduct tour inspections for most of the tour operators and corporate groups
• Welcome and farewell VIP guests
• Follow up on the guests concerns and issues by telephone or email before their arrival and after their check out
• Meet the guests whenever there is a chance for having a little chat with any of them, and attend the weekly GM cocktail reception to meet with the VIP and long stay guests and take their feedback
• Dealing with most of the guests’ complaints, ideas and constructive comments, and share it with the top management
• Make sure that the Concierge store is perfectly prepared, clean, neat and organized
• Make sure that the Valet Parking team are taking care of the parking in terms of organizing parking spots, sorting the car keys properly, and implementing safety procedures
• Taking care of the Guest Service Center filing system of all the documents and references
• Prepare the guest orders analysis for the top requested orders and top reported problems in order to work on action plan to find a possible solution
• Following up on all three sections’ equipments and stationary in terms of availability

 and functionality in order to maintain professional and punctual service
• Following up on the company’s most important program for guest recognition, and train the hotel’s employees on it once a month as off job training and at least four times a month as on job training in their work places
• Doing the three sections employees’ appraisals
• Interviewing candidates for the available jobs.

-To ensure smooth, quick & efficient check in & check out for all guests.

Nationality : Egypt

Residential country : egypt

Date of birth : 28-01-1981

Address :

Language: English

Language Known

German

Italian