Description
Work experience:
- From August to September as Customer Service Representative
- From October to October as "Team Leader" at "DATA NET" Reseller of "TE DATA" In Egypt.
- From july to August trainee as An employee ticket Airline Tickets And Hotels
At Reputed Company in Kuwait.
Areas Of Expertise at my last work :
Account Manager at TE Data
With my experience and education background i am working as account manager in the largest internet provider in Egypt #TE Data.
During my work i got a big experience and i trying everyday to improve it , think how to make a perfect customer satisfaction and hit all the targets.
Years of experience in retail , customer service , sales , direct sales , indi- rect sales , telecommunication and electronics.
Main job responsibilities:
• Response to customer inquiries.
• Handle and resolve customer complaints.
• Answer calls professionally.
• Able to work with a team.
• Confident speaking .
• Achieve targets assigned me from general manger.
• Research required information using available resources.
• Provide customers with product and service information.
• Enter customer information.
• Able to work under pressure.
• Hard worker.
• Process orders, forms and applications.
• Developing and Motivating Others.
• Attention to details.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Complete call logs.
• Produce call reports.
• Decision making skills.
Nationality : Egypt
Residential country : kuwait
Date of birth : 17-07-1989
Address :
Language: English
Language Known
Skills
Courses :
* Computer for postgraduate hr at Tanta University field of ( ICDL ) .
* Microsoft Office ( Word - Excel - PowerPoint )
* Microsoft Outlook.
* The American University Of Science proudly certify that I had successful- ly completed the university program and passed the final examination in the field of Soft skills hr accredited program . We have granted this award in this field by the authority vested to us by the university in
U.S.A .. Interview skills - Time Management - Interpersonal Skills (Communication, Presentation, persuasion) -Communication Skills - TOT Program - Negotiation skills - Authentic Leadership -Business Manage- ment - Computer skills .
*course of English tuition at Aspire Academy.
Personal Profile:
Acting as Team Leader
Handling the customer through listing and understanding to his/her issue. Offering other service or products through the cross selling & up selling . After sales following up through cooperation with other departments . Handling all customers&#; needs without directing them to any other department or even other sales rep . In the store.
Preparing the weekly sales report to be informed with the target achievement .
Doing actual and smooth day to day operation through integrate with the team to provide high performance .
Innovation and participation in general store team and task .
Education
-
2013
Diploma from Tanta University University
-
Egypt
Career
-
08/2013 - 09/2015
Position: Account Manager
Employer: tedata
Country: Egypt
-
10/2015 - 10/2017
Position: Team Leader
Employer: DATA NET
Country: Egypt
-
07/2017 - 08/2017
Position: trainee
Employer: Reputed Company
Country: Kuwait