Description
Career Progression
Specialist /Trade Finance Operations – Citi Bank N.A., Dubai,
United Arab Emirates
Mar – Present
Teller / Cash Department – Citi Bank N.A., Dubai,
United Arab Emirates
May – Mar
Achievements
- Gained + years experience with one of the leading bank in UAE (Citi Bank) in domains of LC Specialist, Document Specialist, Customer Service and Teller.
- Accomplished Diploma in Management from Sadat Academy. Obtained Customer Service Award due to excellent support and valuable contribution to Citi Service Team at Citi Bank Dubai
- Successfully completed Trainings and Courses related to Anti-Money Laundering and Customer Service.
- Acquired in-depth knowledge related to Standby Letters of Credit, Import Letters of Credit, and Export Letters of Credit.
- Performed assigned workload with indefinable enthusiasm, commitment, honesty and dedication and drove towards contributing to continued business growth.
- Established and maintained strong and lasting relations with clients, colleagues, staffs and top management.
- Enthusiastic leader looking to lead an organization that has short, long term vision, energetic and result oriented.
Previous Worked Experience
Administration Manager – Sheefe Processing Company,
Alexandria Free Zone, Egypt
–
Assistant /Research & Development (Computer Center)
–
Physical Education College, Alexandria University, Egypt
Nationality : Egypt
Residential country : united arab emirates
Date of birth : 01-12-1976
Address :
Language: English
Language Known
Skills
- Knowledgeable of customized banking systems.
- Proficient in MS Office Suite (Word, Excel, PowerPoint and email) applications.
- Attended and completed Customer Excellence Training Course while working at Cash department at Citi Bank N.A., in Dubai, United Arab Emirates.
- Gained + years experience in Banking Industry in UAE
- Dexterity with Standby LC, Import LC & Export LC
- Adherence as per UCP , ISBP & URC processes
- Strong Organization/Analytical & Problem-solving skills
- Capabilities to handle pressure with ease & efficiency
- People Management and Team Building Skills
- Expertise in LC /Document & Customer Service Mgt.
- Knowledgeable related to all Trade & Finance Products
- Adept with Anti-Money Laundering & KYC Procedures
- Accurate proofreader, Excellent Typing Speed Skills
- Cross Functional Relationship Management Skills
- Performance-driven, Enthusiastic, Vibrant Personality
- Consistently provide superior service and achieve operational excellence by seeking customer feedback, measuring service delivery against customer needs and implementing continuous process improvements.
- Manage a high volume of inbound telephone calls with emphasis on quality, striving to exceed customer expectations during each interaction. Provide timely & efficient service to customers; acting with a sense of urgency to resolve issues.
- Ensure profitability of the portfolio, Generate high Income per Customer and Acquire new customers who meet product criteria through cross-referencing.
- Support the staff including, answering client calls, resolving client inquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate and maintain active client contact.
- Collaborate with Regional Manager, Branch Manager to develop and implement customer-centric strategic marketing.
- Handled a group of Clients, Profiling Customers and provide financial products to meet customer needs.
- Adhere to all relevant processes and procedures of the Group Compliance Policy and internal control.
- Deepen the relationship by Cross selling Banks Products and Services according to Customer Needs. Increase liabilities size of relationship via balances in accounts of existing customers.
- Enhance and Retain customer profitability by capturing a larger share of Wallet. Navigating multiple systems to troubleshoot issues and providing accurate data.
- Responsible for performing all functions related to import, export, and standby letters of credits and processing purchase order and accounts receivable financing based on approved government programs.
- Standby Letters of Credit – Review sample language for standby letters of credit requests. Amend, examine documents and pay standby letters of credits using Express Trade software.
- Import Letters of Credit – Process, amend and, examine documents. Process air releases, collections, and steamship guarantees using the Express Trade software.
- Process, amend, accept and pay incoming and outgoing documentary collections, using the Express Trade software and in accordance with the Uniform Rules for Collections.
- Handle incoming queries and communications from both internal and external clients. Knowledgeable about all trade finance products, so as to identify customer&#;s need.
- Navigate through various client information based systems to review account documentation as assigned by Quality Assurance Supervisor and update the Database with exceptions as necessary.
- Ensure pending exception notes are kept up to date within the Quality Assurance Review Database to ensure Exception Reports are current and accurate at all times.
- Act as custodian of the original hard file account documents and archive them following the bank’s record retention policy, ensuring that archive records are kept current to retrieve original documents as needed by legal/compliance/audit/risk.
- Ensure complete Quality Assurance in a timely manner by applying in-depth knowledge of Banking Regulations.
- Adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-Money laundering, BSA, adhering to Bank policies and procedures etc.
- Responsible to send notices to clients prior to the due date of payment. Preparing calling reports on various products and sending them to clients
- Directed and control trade services and other trade-related operations in the bank. Ensure that all the outgoing Letter of Credits are accurately amended and reviewed by the customers.
- Checked the receiving documents as per UCP , ISBP, and URC . Respond to customers queries regarding LC status, documents status for the export document.
- Educated the customers regarding the discrepancies that may found in their export documents, to make it clear for them.
- Responsible for the translation of Arabic, English, in vise versa documentation, review and revise for processing and compliance purpose.
- Follow up with the Bank regarding any clarifications required for payment status, pending letter of credit and pending payment. Responsible on daily a basis for receiving and processing import LC&#;s from customers.
- Handled various areas of trade service functions including checking of documents, handling bill negotiations, processing, and advising of the documentary credit.
- Effectively communicates verbal and written information regarding Letters of Credit to both internal and external customers. Reviews letter of credit documents to determine compliance with bank standards
- Capabilities to structure and advice on a broad range of trade finance products / services to provide suitable solutions that add value to the clients while taking account on banks’ return.
- Resolved customers’ inquiries or problems and escalate complex issues to respond to customers on timely manner thereby increase satisfaction level.
- Performed daily routine job of checking and paying out money to customers as per bank standards.
- Received and processed cash & cheques deposits from customers. Entered daily transaction into the system and issued the receipt to the customer. Arranged monies in cash boxes and coin dispensers classified as per denomination.
- Facilitated send or receive cash to and from branches and arranged to send excess cash to CB.
- Checked the customer’s slips for signature verification, the correctness of written & numerical accounts, and sufficiency of funds in his / her account prior to paying out. Balanced ATM’s cash (to & from ATM’s) and replenished the same.
- Managed processing requirements of retaining, destroying, and reporting of all captured ATM cards.
- Dealt with other transactions such as drafts, MC advances, and cash advances. Used computer, calculator or adding machines in calculating daily transactions while ensuring correct balances at the end of the shift.
- Received and verified payments for loans as well as credit cards. Carried out clerical jobs including typing and filing of customers’ accounts.
- Knowledgeable of customized banking systems.
- Proficient in MS Office Suite (Word, Excel, PowerPoint and email) applications.
I.T Proficiency
Excellent command over windows based operating platforms and PC usage.
Professional Development
Profile Synopsis
Versatile, Dynamic and Goal-oriented Management Professional equipped with + years track record of delivering top quality performance in carrying out multifaceted functions with one of the leading Bank in UAE (Citi Bank). Manifest broad knowledge encompassing Customer Service Management, Letter of Credit Specialist, Documentation Specialist, and General Administration. Displayed accrued expertise in handling Standby Letters of Credit, Import Letters of Credit, Trade & Finance and other structured products to further developed cordial relationships with clientele; Very well adept with legal and regulatory environment encompassing Anti-Money Laundering (AML) Bank Secrecy Act (BSA) and Know your Client (KYC) adhering to Bank policies and procedures. Cognizant of current rules and regulations as per UCP , ISBP & URC processes as well as laws applied by regulatory authorities governing Letters of Credit. Desirous for continuous learning with excellent analytical, problem solving, decision making, organization, time management, communication and interpersonal skills; Seeks a challenging work profile where gained skills, experience, and industry knowledge will have a valuable impact.
Strengths
Areas of Expertise
Customer Service Management
Letter of Credit Specialist
Documentation Specialist
Proven Job Role
Specialist /Trade Finance Operations – Citi Bank N.A., Dubai,
United Arab Emirates
Teller / Cash Department – Citi Bank N.A., Dubai,
United Arab Emirates
I.T Proficiency
Excellent command over windows based operating platforms and PC usage.
Education
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2002
Diploma from Sadat Academy University
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Egypt
Career
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03/2010 - /
Position: Trade Finance Operations
Employer: Reputed Company
Country: United Arab Emirates
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05/2008 - 03/2010
Position: Cash Department
Employer: Citi Bank N.A
Country: United Arab Emirates
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03/2004 - 02/2007
Position: Administration Manager
Employer: Sheefe Processing Company
Country: Egypt
certificate
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MS Office Suite
01-01-70 To 01-01-70