Experience

 

year of total experience

 

Jun -Present months

 

Operation Specialist

 

Reputed Company|Malaysia

 

Industry Specialization Role

Position Level

 

Exhibitions/Event management/MICE Others

Others

Junior Executive

 

 

Jul -Jun

 

year

 

Technical Support Representative for ANZ client

 

Concentrix Inc

 

Industry Specialization Role

Position Level

 

Computer/Information Technology (Hardware) IT/Computer - Hardware

Technical Support Junior Executive

 

CONCENTRIX

 

Supporting Dell customer via inbound call, e-mail and chat for Australia and New Zealand region. Handle consumer grade hardware eg : Desktop, Laptop, Printer and Projector.

Handle and support basic network configuration and RAID Setup.

 

 

Daily Task :

 

Troubleshooting customer technical problem and documenting all the resolution in the company dispatch tool

Managing and following up all the case until the customer issue is resolved

Liasing with the onsite engineer in Australia and New Zealand for any repeated dispatch

 

Notable achievement in this company :

 

• Reach all the KPI metric the first month working in the company
• Most customer survey in a month
• Join EV team and handle client visit for the quarterly meeting
• Receive priviledge for an auto approve dispatch

 

Jan -May

 

months

 

Tier Network Technician

• ahn Solutions

 

Industry Specialization Role

Position Level

 

Computer/Information Technology (Hardware) IT/Computer - Network/System/Database Admin Others

Entry Level

 

Inhouse network technician stationed at Aloft hotel kl sentral. Maintain and monitor the wireless network setup by Ebahn solutions. Work closely with IT Manager of Aloft hotel for any wireless related issue.

 

 

Daily Task :

 

1. Maintaining the main printer for customer in the lobby.
2. Setup and configure wireless network in conference hall
3. Install Access Point for customer that needed any Lan connection
4. Managed more than access point in the Aloft building

 

Notable achievement in the company :

 

• Setup and configure a VPN network for an INTERPOL meeting held in the conference hall
• Install more than access point in Shangri-La hotel Kuala Lumpur

 

 

Jul -Dec

 

months

 

Assistant Executive

 

GD Development Sdn Bhd|Negeri Sembilan,Malaysia

 

Industry Specialization Role

 

Position Level Monthly Salary

 

It assistant for the HR manager for a property developer company. Handle all technical issue on the office. Meeting with IT vendor and decide any improvement for the company.

 

 

Daily Task :

 

Maintain all the IT hardware in the office is working as per design. Eg : Laptop, Network Printer, File Server, Wireless Router and CCTV.

Managed and meeting with the IT vendor for any installation in the office

Join meeting with the General Manager for any IT improvement in the office

 

 

Notable achievement :

 

• Manage CCTV installation for the office
• Manage to configure an Active Directory in the windows server used in the office
• Manage RFID access card installation in the office
• Manage to create a centralized network under the same LAN in the office

 

Nationality : Malaysia

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Residential country : malaysia

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Date of birth : 01-01-1970

Address : Negeri Sembilan

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Language: English

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Language Known