Experience :

 

years of total experience

 

Dec -Jun

year months

 

Reputed Company

Kuala Lumpur,Malaysia

 

 

Industry Specialization Role

Position Level Monthly Salary

 

Banking/Financial Services Banking/Financial Services Management

Senior Executive MYR ,

 

 

Provides ancouragement to team members, including communicating team goals and assisting new team members to achieve confirmation.

Answers team members questions, helps with team member problems & oversees team member work for quality and guideline compliance.

Communicates deadlines and sales goals to team member.

Develop strategies to promote team member adherence to company regulations and performance goals.

Generates and shares comprehensive and detailed report about team performance,

 

mission related objectives, call time/call take and deadline.

 

Provides quality customer service, Including interacting with customer, answering customer inquiries and effectively handling customer complaints.

Generate weekly report to Marketing Department regarding to the leads.

 

 

Jun -Jul

years months

 

Team Lead FX

Reka Sdn Bhd|Selangor,Malaysia

 

 

Industry Specialization Role

Position Level Monthly Salary

 

Banking/Financial Services Marketing/Business Development Management

 

Senior Executive MYR ,

 

 

Lead, supervise and manage Account Manager to meet the required performance and sales targets.

Provide ongoing coaching, training and counseling to team members on products and services .

Support the Contact Centre in achieving its overall service levels (KPIs & Sales Target).

Conduct call monitoring either by listening in to the recorded calls or to live and calls subsequently undertake coaching sessions with team members.

Conduct regular team meeting and to ensure that two-way communication is maintained between team members and management.

Assist Client Malaysia & Indonesia Market (FX Sales)

 

Dec -Feb

years months

 

Specialist Operation(Team Lead)

Scicom (MSC) Berhad|Selangor,Malaysia

 

Industry Specialization Role

Position Level Monthly Salary

 

Call Center/IT-Enabled Services/BPO Customer Service

Supervisor/Team Lead Senior Executive MYR ,

 

 

Lead, supervise and manage a team of fifteen people Customer Service Officer (CSO) to

 

meet the required performance and KPI targets.

 

Provide ongoing coaching, training and Counselling to team members on products and services and handling of customers

Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals

Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records

Support the Contact Centre in achieving its overall service levels (KPIs). .

Conduct call monitoring either by listening in to the recorded calls or to live and calls subsequently undertake coaching sessions with team members

Conduct regular team meeting and &#;buzz’ sessions to ensure that two-way communication is maintained between team members and management.

calls received by team members and spend an agreed proportion of time answering queue calls.

 

Nationality : Malaysia

---

Residential country : malaysia

---

Date of birth : 01-01-1970

Address : Selangor

---

Language: English

---

Language Known